Supplement Dr. Refund Policy

1. Eligibility for Refunds

• Unopened and unused items may be returned for a full refund within 30 days of the purchase date.

• Items must be in their original packaging and accompanied by the receipt or proof of purchase.

• Opened or used products cannot be refunded for hygiene and safety reasons, unless there is a quality issue.

2. Damaged or Defective Products

• If you receive a damaged or defective item, please contact us within 7 days of receiving your order.

• We may require photo evidence or the return of the product for inspection.

• A full refund, store credit, or replacement will be issued based on the situation.

3. Non-Returnable Items

• Clearance or final sale items

• Gift cards

• Customized or special-order products

4. Refund Process

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5–10 business days.

5. Return Shipping

• Customers are responsible for the cost of return shipping unless the product is defective or the wrong item was sent.

• We recommend using a trackable shipping method to ensure the safe return of items.

Contact Us

If you have any questions about your return or refund, please contact us at:

📧 info@supplementdr.com.au

📞 07 3532 8671

🏢 Shop 3/24 Technology Dr, Augustine Heights QLD 4300